General Terms and Conditions of Sale

These General Terms and Conditions of Sale (GTC) govern transactions made on Vivaly. By placing an order, you agree to these terms in full. Please read them carefully.

1. Company Information:

Vivaly is an online store accessible to everyone. For any questions, contact us at contact@vivalystyle.com.

2. Products and Prices:

  • Products offered on Vivaly are carefully described (photos, features). Minor errors may occur without commitment on our part.
  • Prices are displayed in livre sterling (£), including all taxes (VAT). Shipping is free worldwide.

3. Ordering Process:

  • To place an order: select your items, add them to the cart, and complete your payment.
  • A confirmation email is sent upon validation. We reserve the right to refuse an order in case of unavailable stock or suspected fraud.

4. Payment:

  • Payments are secured via SSL encryption and accepted by credit card (Visa, Mastercard, etc.) or other methods indicated at checkout.
  • Transactions are debited upon order confirmation.

5. Delivery:

  • Packages are shipped within 24 to 48 hours (business days) after validation.
  • Delivery times vary by product, generally 7 to 14 days, with a tracking number provided. Check the product page for details.
  • Shipping is free worldwide. For any issues (delays, damaged packages), contact us at contact@vivalystyle.com.

6. Right of Withdrawal and Returns:

  • You have 30 days from receipt to withdraw and return your items for free.
  • Products must be unused and in their original packaging. To initiate a return, write to contact@vivalystyle.com.
  • Refunds or exchanges are processed within 10 business days after receipt of the package.

7. Warranties:

  • Products benefit from the legal warranty of conformity (2 years) and against hidden defects, in accordance with the England Consumer Code.
  • In case of a defect, contact contact@vivalystyle.com for a quick solution.

8. Liability:

  • Vivaly is committed to providing quality products but cannot be held responsible for damages resulting from improper use.
  • Descriptions and photos are indicative and non-contractual.

9. Personal Data:

  • Your information is protected according to our Privacy Policy. It is used solely to process your order and improve your experience.

10. Disputes and Governing Law:

  • These GTC are governed by England law. In case of dispute, an amicable solution is preferred via contact@vivalystyle.com. Otherwise, England courts will have jurisdiction.

11. Contact:

By ordering on Vivaly, you enjoy a reliable and transparent service. Thank you for your trust!