FAQ - Frequently Asked Questions

1. How can I contact your customer service if I have a question?

Need help? Our team is at your service. Contact us by email or via the form on the homepage, and we’ll be happy to respond as quickly as possible.

2. Are online payments really secure?

Yes, absolutely. We use high-tech SSL encryption to ensure secure payments, wherever you are.

3. What happens if I’m not satisfied with my purchase?

No worries! You have 30 days to change your mind and return your item for free, with a refund or exchange according to your choice.

4. Is delivery really free everywhere?

Yes, completely! We offer free shipping worldwide, with no hidden fees, so you can enjoy your products wherever you are.

5. How long does it take to receive my order?

We ship your package within 24 to 48 hours. For exact delivery times, check the shipping information on each product page. A tracking number is provided so you can follow your order!

6. Do your products live up to their promises?

Absolutely. Each item is selected for quality and effectiveness, tested to last, and designed to make your everyday life more enjoyable. Satisfied customers are already talking about it!

7. What should I do if a product is out of stock?

No worries, our catalog is updated frequently. Subscribe to our newsletter to be informed about restocks and new arrivals.

8. Do you offer promotions or exclusive benefits?

Yes, all the time! Sign up for our newsletter to discover special discounts, new products, and offers reserved for our subscribers.

9. How can I be sure my order is confirmed?

Once your order is confirmed, you will receive an email with all the details and a tracking link. You’ll never lose track!

10. Can I order from abroad without any issues?

Of course! With free worldwide shipping and secure payments, Vivaly adapts to you, wherever you are.